Zaafaran Marbella
Restaurant loyalty and operations platform with trilingual support
The Challenge
Before Bonded, Zaafaran Marbella had no digital presence beyond basic social media. No loyalty programme, no online menu, no booking system, no way to track customer behaviour or run targeted promotions. Everything was manual, and repeat customers had no reason to come back beyond the food itself.
What We Built
A full-stack digital platform combining loyalty, menu, bookings, CRM, and events. QR-based frictionless loyalty sign-up (phone OTP, under 30 seconds), spend-based and action-based points system, tiered rewards, referral system with unique codes and dual-party rewards. Photo-forward digital menu with dietary labels and trilingual support (English, Spanish, Arabic with RTL). Real-time menu availability toggling, booking system with automated reminders, Stripe payment integration, customer CRM with auto-segmentation, automated promotion engine, and events module with attendee management.
Admin dashboard with customer segments and promotion management
Trilingual digital menu with dietary labels
QR-based loyalty sign-up from table scan
QR-Based Loyalty Sign-Up
Table-specific QR codes land customers on a branded sign-up flow. Phone OTP authentication, under 30 seconds from scan to enrolled.
Trilingual Menu
Photo-forward digital menu supporting English, Spanish, and Arabic (with full RTL layout). Dietary labels and real-time availability toggling.
Automated Promotions Engine
Welcome offers, birthday rewards, win-back campaigns, seasonal promotions, happy hour deals, and post-visit follow-ups, all triggered automatically based on customer segments.
Three-Portal Architecture
Admin portal with 10 management sections, staff portal for tablet and mobile (reward scanning, booking check-in), and customer mobile PWA via table QR codes.
Tech Stack
Key Results
<30s
Sign-Up Time
3
Languages Supported
10
Admin Sections
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